What are Complaints ?

Complaint data submitted to NHTSA helps identify safety issues, detect defect trends, and assess the effectiveness of existing recalls.

VIN DecoderHUB

12/8/20241 min read

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.

Source: https://www.nhtsa.gov

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